Our customer service policies are simple, drafted keeping your best interest in mind. In case of the following scenarios you are liable to get a replacement.
We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you.
You have seven days (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product.
You can do so by dropping in an Email to firstname.lastname@example.org or call at 0304-111-0031
You have to send us the parcel within seven days of its receipt through courier.
Courier for sending back the product will borne by customer.
Some Do’s and Don’ts
Items must be unused and undamaged and must be in their original purchase condition.You need to send us the following:
Original Product Packaging.
We do have a different policy for Promotional items. For Promotional items, KHAS must be contacted within 7 days of receiving your order if you wish to exchange in sizes only. We do not refund Promotional items.
Please contact KHAS immediately. We will offer you a full refund or exchange on faulty goods.
Please send returns to: KHAS
Retail Exchange Address of Faisalabad head office with all Exchange please states your full name, invoice number, reason for your Exchange. If you have any queries, please feel free to contact at KHAS UAN 0304-111-0031.